Refund policy

Thank you for choosing Dream Tanning! We're committed to providing you with the highest quality tanning products and services.

Return Policy

Unused Products: Fully sealed (still in cellophane) unused tanning products can be returned within 30 days of purchase for a full refund or exchange.
Used Products: Unfortunately, we cannot accept returns for opened or used products.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for a replacement or refund.
Refund Policy

Refunds will be processed to the original payment method used for the purchase.
Please allow 5 business days for your refund to be processed.
Shipping costs are non-refundable, unless the return is due to our error.
Return Instructions

Contact Us:

Please contact our customer service team at office@dreamtanning.co.uk to initiate a return.
Packaging:

Carefully repackage the product(s) in their original packaging, including all accessories and documentation.
Shipping:

Ship the returned product(s) to the following address:
PO BOX 228, LIVERPOOL, L18 9YT.
Please note that you are responsible for the cost of return shipping.

Exceptions

We cannot accept returns for custom or personalized products.
Sale items are final and cannot be returned or exchanged.
Additional Information

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us.
We reserve the right to modify our return and refund policy at any time.
By placing an order with Dream Tanning, you agree to these terms and conditions.